What is your returns policy?

Each hoodie is made to order, just for you — so please choose carefully and check the size guide before purchasing.
That said, if something’s not right (sizing, quality, or an order mix-up) email us at support@secondhandkids.co within 14 days of delivery and we’ll help arrange an exchange or replacement.

What is your shipping policy?

We currently ship to New Zealand, Australia and the US.
All orders are sent from Auckland once production is complete.

Please note: Once your order leaves us, delivery is handled by NZ Post. Delays on their end are outside our control and not something Secondhand Kids can be held responsible for. If your order is delayed or lost, get in touch and we'll work alongside NZ Post to track it down or make it right. 

When will my order be shipped?

Every hoodie is made to order. Pre-orders for Chapter Two close midnight Sunday 13 September (NZDT). Please allow 3-4 weeks for production, and shipping will begin shortly after.
If we can get your order to you any sooner, we will.

How long does delivery take?

Once shipped, delivery usually takes:

• NZ: 1–3 business days

• Australia: 5–10 business days (depending on location)

• United States: 6-13 business days
  

Tracking updates will be sent once your order is on its way.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can follow your order’s journey from there as it makes its way home.

How will I know if my order is confirmed?

You’ll receive an order confirmation email immediately after purchase.
 If it doesn’t appear in your inbox within a few minutes, check your spam or promotions folder — or contact us at support@secondhandkids.co.

Can I change or cancel my order?

Because each hoodie is made to order, we can only make changes within 24 hours of purchase. After that, production begins and we can’t guarantee updates — but we’ll do our best if you email us quickly.

Do you keep my details?

We securely store your information to make future orders smoother and to stay in touch if you’ve opted into updates. You can ask us to delete or update your details anytime — just email us.