A little note before the legal content: We’re a small, made-to-order label based in New Zealand. We take your privacy seriously and always aim to keep things simple, transparent, and respectful. Here’s what you need to know about how we collect, store, and use your information.

1. Information we collect
When you place an order, sign up to hear from us, or contact us, we may collect:

• Your name
• Email address
• Shipping and billing address
• Payment details (processed securely via our payment provider — we never store card information)
• Any messages or information you choose to share with us

We may also collect limited website data such as cookies or analytics information to help us understand site performance.

2. How we use your information
We use your information to:

• Process and deliver your order
• Communicate with you about your purchase (order confirmations, shipping updates, etc.)
• Respond to questions or issues
• (If you’ve opted in) send you occasional updates, pre-order info, or special releases

We will never sell, rent, or share your information with third parties except where it’s necessary to process your order — for example, with shipping, payment, or email providers.

3. Where and how your information is stored
Your data is stored securely using trusted third-party platforms (like our e-commerce and payment providers).
 We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Some of these providers may store information overseas (for example, on servers in Australia, the US, or the EU). We only use reputable providers who are subject to strong data-protection standards consistent with the New Zealand Privacy Act 2020.

4. How long we keep it
We retain your information for as long as it’s needed to provide ongoing service, support your future orders, and meet legal or accounting requirements. We also keep limited contact details if you’ve subscribed to updates or offers. You can request access, correction, or deletion of your data at any time.

5. Your rights
Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request corrections if anything is wrong
• Withdraw consent for marketing communications at any time

You can do any of this by emailing contact@secondhandkids.co

6. Cookies and analytics
Like most websites, we use basic cookies to make our site work smoothly and understand how people use it.
 You can change your browser settings to refuse cookies if you prefer — though it may affect how the site functions.

7. Updates to this policy
From time to time we may update this Privacy Policy. Any updates will appear here, with a new “Last updated” date at the top.

8. Contact us
If you have any questions, concerns, or requests about your personal data, email us at contact@secondhandkids.co

9. Governing law
This Privacy Policy is governed by the laws of New Zealand.